Ten Commandments of Workers’ Compensation

By | May 22, 2012

  1. Have a Fast Response Time.  How quickly you respond to an injury will have a huge impact on the outcome of your claim.  To achieve the best results, the proper actions and procedures in the post-accident response must be followed!
  2. Usually Occurs (so don’t do this!).  What usually happens is to drive the injured employee to the doctor, then send in the first report of injury to the TPA or insurance carrier. This causes its fair share of negative outcomes.
  3. Procedure and More Procedure  You need to have a defined role and established procedures for the employee, employee’s supervisor, and the work comp coordinator. I don’t need to tell you that training to follow a set of procedure is so important to a post-accident response. (THINK FIRE DRILL!)
  4. Everyone’s Role.  In life we all want to know what our various roles are.  In business it is essential!  To insure uniformity in the application and effectiveness of accident procedures, everyone must follow a written format you have provided to them.  This will result in education for all involved to achieve immediate post-accident response. Better cost containment will be a very pleasant surprise!
  5. Before the Accident.  Have all the appropriate forms available. You need more than just the first report of injury. Here are the extra reports needed: :Employee Report of AccidentSupervisor Report of Accident,Witness Report Form, and Transitional Assignment Form and Work Ability Form.
  6. Supervisor Responsibility Did you know that the best response for time is for the supervisor to accompany the employee to the medical provide? The supervisor is the person to supply the work ability form to the doctor/medical facility. I think this is the best option for communication between the supervisor and employee. This form is essential for the doctor to list the employee’s work restrictions.
  7. Work Ability form and where it should return to.  The employee returns this to the supervisor. The oversee of this form gives the supervisor the terms on whether there are work restrictions, or if the employee can proceed to return to work. If there are job restrictions then you can arrange for a transitional duty job.
  8. Severe injury.  No one wants any employee to be severely injured.  If the employee cannot return to work, the ability form should be faxed to the work comp coordinator. They will then review injury restrictions with follow up on how long the injured employee will be unable to work.
  9. Transition Duty Job.  If your injured employee is on work restriction you then work closely with the case manager and employee to implement a transitional duty job. This keeps your employee involved in the workplace in some form until he is able to resume his normal job.
  10. Keep Communication Open.  If the injured employee cannot return to work with full duty or a transitional duty job this is the time for open communication with the employee, doctor/nurse, case manager, and supervisor. It is always important to help the injured employee to know that the company they work for cares about their well-being.  Then, when applicable, a transition to a modified duty job will go smoothly.

I hope this has been helpful and informative for you.  It is always a goal for me to impart more knowledge and information to help you achieve better results and outcomes.  Part of getting better results is having the proper tools.  There is a new solution available that you are probably not even aware of.  Buckner now submits, tracks and monitors your workers’ compensation claims from our website. This reduces the amount of paperwork and provides your supervisors with reminders to follow up on claims and the well-being of the injured employee.  An additional benefit of using the software is that you can receive a 5% discount form your insurance carrier! Now that I’ve captured your interest give me a call for a free demo.  I’m the only agent where you can actually see what my service looks like before you buy.  You can use the service I provide before you decide I’m the agent for you.


Bob “Red” Hollingsworth PWCA, CRM, CIC 801-631-5202

Professional Workers’ Compensation Manager / Risk Manager

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